Return and Refund Policy

Last updated: March 20, 2023

Thank you for shopping at S G Garments.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Return and Refund Policy:

we stand behind the quality of our products. However, please note that all sales are final, and we do not offer returns or refunds except in cases of damaged or defective items upon receipt. In such instances, we’re happy to facilitate exchanges for the same product, provided it’s returned in its original condition within couple of days of delivery. Customers are responsible for shipping charges associated with exchanges. Thank you for your understanding and cooperation. If you have any questions, feel free to contact our customer service team.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 48 Hours without giving any reason for doing so.

The deadline for cancelling an Order is 48 hours from the date & time on which Your order is placed.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

• By email: s.g.garments83@gmail.com
• By phone number: +91 – 98728-50322

We will reimburse You no later than 2-3 Business days from the day on which We receive the cancelaition request. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

The Goods were purchased in the last 7 days
The Goods are in the original packaging

The following Goods cannot be returned:

The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

S. G. Garments
Address :- House No 3780, Street No 6, Kailash Nagar Road, Ludhiana, Punjab, 141007

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.